Narevella respects your privacy. This policy explains what personal information we collect, how we collect it, why we collect it, and what you can do about it.

Who we are

Narevella is an independent property research and information platform operating in South East Queensland, Australia.

What we collect

Depending on which form you use, we may collect your name, email address, phone number, a property address, details about what you are looking for or trying to understand, and any other information you choose to include in a message to us. We also collect basic website usage information through standard analytics where used, such as pages visited and general browser information.

How we collect it

We collect information directly from you when you submit one of our forms, such as Find Property For Me, Property Review, Check My Property, or our general Contact form. We do not buy personal information from third parties.

Why we collect it

We use your information to respond to your enquiry, to research and organise information related to your request, and where relevant, to help identify possible property opportunities or appropriate professional introductions. We keep a record of our communication with you so we can follow up properly.

Buyer requirements and property information

If you tell us what you are looking for through Find Property For Me, or give us a property address through Property Review or Check My Property, that information is used only for the purpose you provided it: to work on your specific request.

Marketing consent

Some of our forms let you separately indicate whether you are happy to be contacted about your specific enquiry, and whether you would also like to hear about future relevant property opportunities. These are treated as separate choices. We do not add you to marketing communications just because you contacted us about something else, unless you have said yes to that.

Sharing your information

We do not sell your personal information. We may share relevant details with service providers who help us run Narevella, such as hosting and form providers, and with property professionals or other appropriately qualified providers where doing so is necessary to fulfil a specific request you made and where you have consented to that introduction.

Storage and security

Your information is stored using reputable hosting and software providers, which may process or store data outside Australia as part of their standard infrastructure. We take reasonable steps to keep your information secure and only keep it for as long as needed to provide our services and meet our record-keeping obligations.

Access and correction

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by contacting us through our Contact page.

Complaints

If you have a concern about how your information has been handled, please contact us first through our Contact page so we can try to resolve it directly.

Changes to this policy

We may update this policy from time to time as Narevella develops. Material changes will be reflected on this page with an updated context of use.

Contact

Questions about this policy can be sent through our Contact page.